Assignament 2 "Improving Communication" Listening
Play the first audio file attached (02) and listen to the first part of an interview with Alastair Dryburgh, an expert on communication and answer the questions.
Finally, play the third audio file attached (04) and listen to the final part of the interview, where Alastair is describing a bad customer experience. What mistakes did the company make, and how could they have improved the customer experience?
R: They carried out an automation, which created a greater difficulty for both customer and employee access.
- Does he think technology makes good communication easier?
- No, because he mentions that the "principles" are always the same, they do not change even if different channels are used, because he faithfully believes that good or bad communication is focused on problems that exist with the transmitter or receiver.
- What four key points does Alastair make about communication?
- People have little attention
- The amount of data has nothing to do with the real meaning of communication
- Communication is based on attentive listening
- It is important to create a bond of union whenever your in front of an audience to improve communication. - Play the second audio file attached (03) and listen to the second part of the interview. Alastair gives an example of a company which has used technology to change the way it communicates with customers. Give reasons why it communicates well.
R: Alastair tells us about how the Amazon platform has a simple logistical way to facilitate a purchase, as well as the controls it handles for the security of your package and that of who offers it.
Thanks to the technology that exists on the internet, it is possible that a product on this platform will offer you purchase options
Finally, play the third audio file attached (04) and listen to the final part of the interview, where Alastair is describing a bad customer experience. What mistakes did the company make, and how could they have improved the customer experience?
R: They carried out an automation, which created a greater difficulty for both customer and employee access.
I think it is important that companies take into account that even with the technological advance that we are experiencing today, it is not easy for everyone to access and become familiar with the advances that occur every day.
That is why training based on an integrated communication of them would be a great option.Once you finish completing this assigment, share your answer in your blog. Visit FOUR different classmates blogs and discuss your findings and differences. Include a photograph or screenshot of ONLY your work in this assigment to be registered in your grading chart. The rest of your screenshots about your discussion with your classmates should be included in your word document for your portfolio of evidences. Remenber, the organizaion of your portfolio will be a very important aspect to evaluate at the end of each partial evaluation.
That is right, is not easy become familiar with the technology they use, it is complicated up to a pint
ResponderEliminarIt is very true that communication has more to do with existing problems with the sending person and the receiving person. Technology reproduces these problems, perhaps on a larger scale, since the ease of transmitting information is within the reach of anyone with a device.
ResponderEliminarI agree with your first answer. If you know how to communicate and how to reach people and get them to understand your point, it really doesn’t matter which channels of communication you’re using. You need to have the skills to exchange ideas and opinions, creating a healthy environment for everyone that has something to say. Great answers, thanks for sharing your opinions c:
ResponderEliminarIntegrated communication is their best option since Amazon is looking good in other aspects like the way they use technology in their buy and delivery process.
ResponderEliminarPoint four. I think is necessary to be in contact with another person, is important because many times a machine can not answer certain questions and in this case Total play gives a more personalized attention
ResponderEliminar